Question 1

Why are your shirts at such a better price than other websites?

Accepted Answer

We focus on providing exceptional value by sourcing our jerseys directly and minimising overhead costs. This way, we can offer high-quality products at competitive prices, making it easier for fans to showcase their team spirit affordably.

Question 2

How do I choose the right size?

Accepted Answer

To ensure the perfect fit, we recommend checking our sizing chart available on the product page. Measure your chest, waist, and hips, and compare them with the chart to find your best size.

Question 3

Do you have a sizing chart available?

Accepted Answer

Yes, a sizing chart is provided on each product page to help guide your selection. If you have any further questions about sizing, feel free to reach out to our customer support.

Question 4

How do I place an order?

Accepted Answer

Simply browse our collection, select your desired jersey, choose your size, and click the "Add to Cart" button. Once you’re ready, proceed to checkout to complete your purchase.

Question 5

Can I modify or cancel my order after placing it?

Accepted Answer

We process orders quickly, but if you need to make changes or cancel, please contact us as soon as possible. We’ll do our best to accommodate your request before it ships.

Question 6

Do you offer bulk ordering or discounts for teams?

Accepted Answer

Yes, we offer discounts for bulk orders! When you purchase three shirts, you receive 25% discounted automacially at checkout

Question 7

What payment methods do you accept?

Accepted Answer

We accept major credit cards, PayPal, and other secure payment methods to ensure a smooth and safe transaction.

Question 8

Is it safe to use my credit card on your site?

Accepted Answer

Absolutely! We use industry-standard encryption and security measures to protect your personal information and payment details.

Question 9

What shipping options are available?

Accepted Answer

We offer only one shipping option.

Question 10

How long does shipping take?

Accepted Answer

Shipping times vary based on your location and selected shipping method. Typically, domestic orders arrive within 10-12 business days, while international orders may take longer.

Question 11

Do you ship internationally?

Accepted Answer

Yes, we ship to multiple countries worldwide. Please check our shipping policy for specific details related to international orders.

Question 12

What is your return policy?

Accepted Answer

We accept returns within 30 days of delivery. Items must be in new, unworn condition with original tags attached. Please refer to our return policy for more details.

Question 13

How do I return or exchange an item?

Accepted Answer

To initiate a return or exchange, please contact our customer support for instructions. Include your order number and reason for the return.

Question 14

Are there any items that cannot be returned?

Accepted Answer

Customized items or those marked as final sale cannot be returned or exchanged, as they are made specifically for you.

Question 15

How can I contact customer support?

Accepted Answer

You can reach our customer support via email or through our contact form on the website. Our team is available to assist you with any inquiries.

Question 16

What are your customer service hours?

Accepted Answer

Our customer service team is available Monday to Friday, from 9 AM to 5 PM. We strive to respond to inquiries as quickly as possible.

Question 17

How should I wash and care for my jersey?

Accepted Answer

To maintain the quality of your jersey, we recommend machine washing it in cold water with similar colors. Do not use bleach, and hang to dry for best results.

Question 18

Can I put my jersey in the dryer?

Accepted Answer

While it’s best to hang dry, if you choose to use a dryer, use a low heat setting to avoid damaging the fabric and print.

Question 19

Do you offer customization options (e.g., adding names or numbers)?

Accepted Answer

Yes, we offer customization options! You can add names and numbers during the ordering process or reach out to customer support for assistance.

Question 20

How do I place a custom order?

Accepted Answer

To place a custom order, select the ‘request a shit’ option on the homepage and enter your desired team, year and whether you want an additional name and number, and we’ll send you a purchase link

Question 21

Do you offer any discounts or promotional codes?

Accepted Answer

Yes! We often run promotions and offer discount codes. Sign up for our newsletter or follow us on social media to stay updated on our latest offers.

Question 22

How can I stay updated on sales and new arrivals?

Accepted Answer

Subscribe to our newsletter for exclusive updates on sales, new arrivals, and special promotions. You can also follow us on our social media platforms.

Frequently asked questions

Why are your shirts at such a better price than other websites?

How do I choose the right size?

Do you have a sizing chart available?

How do I place an order?

Can I modify or cancel my order after placing it?

Do you offer bulk ordering or discounts for teams?

What payment methods do you accept?

Is it safe to use my credit card on your site?

What shipping options are available?

How long does shipping take?

Do you ship internationally?

What is your return policy?

How do I return or exchange an item?

Are there any items that cannot be returned?

How can I contact customer support?

What are your customer service hours?

How should I wash and care for my jersey?

Can I put my jersey in the dryer?

Do you offer customization options (e.g., adding names or numbers)?

How do I place a custom order?

Do you offer any discounts or promotional codes?

How can I stay updated on sales and new arrivals?

Subscribe to get exclusive updates

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sales@matchdayapparel.net

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